‘Delivering Magic’ catalogue – product delays
13 October 2026
Some products featured in the ‘Delivering Magic’ catalogue, on sale from Wednesday 14 October to Sunday 10 November 2026, have been delayed and will not be available for sale as advertised.
We apologise for any inconvenience caused.
Changes to selected services at Australia Post
31 August 2026
From 1 September to 31 October 2026, changes will apply to some Australia Post products and services. This includes the discontinuation of the Domestic Letter with Tracking C4 prepaid envelope online.
Delivering the 2026 Census
20 July 2026
To support the upcoming 2026 Census on 11 August, we’ll be delivering instructions and reminder letters to Australian households from late July to early September. If you live in an area with no roadside delivery, you can collect these from your usual mail collection location such as the local Post Office.
For more information about the Census, visit census.abs.gov.au.
Changes to purchasing gift cards – effective 26 January 2026
14 January 2026
From Monday 26 January 2026, third-party gift cards will no longer be sold via the Australia Post online shop. Gift cards are still available for purchase at participating Australia Post outlets.
Changes to our insurance products
From 1 September 2025, we will no longer offer new policies for car, home, contents and landlord insurance. Policy renewals and NSW CTP Green Slip insurance will remain available until further notice.
Changes to Online Shop product range – effective 12 February 2025
From 12 February 2025, we're prioritising our core range of products to ensure we are meeting the needs of our customers. This will mean some product ranges will no longer be available online but still be available at participating Post Offices.
Our Customer Commitment
We’re committed to meeting customer needs, enhancing experiences and providing outcomes – today, and into the future.
Collecting a parcel from the Post Office
Received a missed delivery notification? Find out what it means and what you’ll need to do.
Returns Policy
If you buy a product from us, it's covered by the Australia Post Returns Policy.
Gift Card scam alert
Please be aware of potential scams involving Gift Cards, which are often made via phone call or email.
Note: we would never ask for payment in the form of a Gift Card.
REDcycle soft plastic recycling no longer available
As REDcycle have ceased operations due to challenges in the recycling network, our customers are no longer able to recycle their used plastic satchels via REDcycle bins.
Product recalls and safety notices
Learn about products sold by Australia Post that have been recalled, or had a safety notice issued, and what actions you may need to take.